What the add-on does
The add-on runs the Wombid Win-Back Campaign from your ServiceM8 job history. Wombid connects to your ServiceM8 account read-only and finds up to 100 people worth a message from the last 24 months: quotes that never went ahead, services falling due, and customers you have not seen in about a year. It drafts one short, personal text for each, in your business's name, and sends only the messages you approve. Replies come straight to your phone.
Before you connect
- A Wombid Win-Back Campaign. A$149 one-off, GST included, billed by Wombid, not through ServiceM8. No plan and no subscription needed. Start one at wombid.com.au/win-back. The add-on itself is free to install.
- Or an active Wombid Growth or Marketing Pro subscription. It connects ServiceM8 too. Plans are at wombid.com.au/#pricing.
Connecting (about two minutes)
- Click Connect on the Wombid add-on in ServiceM8, or open sm8.wombid.com.au/activate, and enter the email you used with Wombid.
- We email you a secure link. Open it where you are signed in to ServiceM8 and confirm.
- ServiceM8 shows you exactly what Wombid may access: your company information and read-only access to jobs and job contacts. A later store update will also request read-only job SMS, email and feedback history (read_sms, read_email, read_feedback), used only to avoid sending a second review request. Wombid cannot see invoices, payments, prices or staff details.
- Approve, and you land on a page confirming ServiceM8 is connected. Done.
Approving your texts
Wombid drafts one short, personal text for each person, in your business's name, referring to their real job or quote. Every message arrives in one approval email, word for word, exactly as it will send. Approve the campaign with one click or decline it, and reply to that email to change anything. Nothing sends until you approve.
The send window
Approved texts go out as a steady drip, Monday to Friday, 9am to 6pm Sydney time, from a number your customers can reply to. Replies come straight to your phone. At the end you get a plain-English results report.
The built-in rules
- Nothing sends unapproved. You read every message before anything goes out.
- One personal message per person per campaign. Never a blast.
- No one hears from a campaign more than once every three months.
- Every text carries an opt-out. An opt-out is honoured immediately and permanently, in that campaign and every future one.
- Your records, nowhere else. Only people you have worked with or quoted in the last 24 months. Wombid never buys lists, never messages strangers and never shares your customer data.
What your customer receives
One short text in your business's name that refers to their real job or quote, from a number they can reply to, with a clear way to opt out. No follow-up chase. Read the exact texts at wombid.com.au/winback-texts.
Coming soon: Google review requests
Coming soon: an optional Google review request when a job is marked Completed. It stays off until you switch it on, and if you already use ServiceM8's own review requests, keep them and leave Wombid's off: pick one, so your customers are only asked once. Growth and Marketing Pro include Google review requests today: mark a job done with one tap from any phone and Wombid texts that customer your Google review link.
How to choose
Already use ServiceM8's own review requests? Keep them, and leave Wombid's switched off. Wombid's are an alternative for Growth and Pro: pick one, so your customers are only asked once. You cannot usefully run both.
When the ServiceM8 option arrives, it stays off until you switch it on in your Wombid review setup, and you can switch it off there any time. Switching it off keeps ServiceM8 connected and leaves your Win-Back Campaign as it is.
Today Wombid cannot see ServiceM8's own review requests: the read-only permissions that would show them (job SMS, email and feedback history) come in a later store update. Until then the choice is yours: if ServiceM8 is already asking your customers, leave Wombid's off, or turn off ServiceM8's own review requests before you switch Wombid's on. We do not walk you through ServiceM8's settings.
If Wombid's sender is on, each completed job gets one short, honest text asking for a Google review, with firm limits: at most 25 requests a day, never the same customer twice in 30 days, STOP honoured permanently, and never a request for five stars.
Disconnecting
Use the disconnect link in your ServiceM8 connect email, or email hello@wombid.com.au. Disconnecting takes effect immediately: Wombid's access to your ServiceM8 account is deleted, so it reads nothing more from it, the account link is removed, and any Win-Back Campaign that has not finished is cancelled, so none of its unsent texts go out. Everything else you have with Wombid keeps working. You can reconnect any time from the Wombid add-on in ServiceM8.
Troubleshooting
- The connect page says your ServiceM8 account needs an active subscription? ServiceM8 lets add-ons connect only to an active ServiceM8 account. Reactivate your ServiceM8 subscription, then connect again from the Wombid add-on in ServiceM8 or at sm8.wombid.com.au/activate.
- No connect email? Check you entered the email you used with Wombid, and look in your junk folder. The secure link works for 15 minutes; request a fresh one from the connect page.
- A text went to the wrong person? Texts go to the job's contact in ServiceM8, so the fix is the job contact on the job card.
- Anything else: email hello@wombid.com.au and a human replies.
Support
Email hello@wombid.com.au. See also the FAQ, privacy policy and terms.